Last month we were working quite hard on a lot of minor improvements. Improvements to the UI, the widget and some little stuff you will probably not notice.
Let's get into detail about some of the significant improvements! After that, we'll take a look at some minor enhancements. last but not least, there is a small glimpse into the roadmap of luumy!
This is probably the biggest change in this release! As you can see, the new redesigned "widget" edit page. On this page, you can quickly edit the question & button text / thank you text while also having a real-time preview of your new changes!
This will give you a great insight into how your widget will show like to your customers.
After receiving feedback and enabling mail notifications, you now also see the score type inside your email! This allows you to decide if you need to take action right now; no one wants unhappy customers, right?
The feedback mail includes the project name inside the subject of the mail to make it a bit easier for you to distinguish between multiple feedback projects. Last but not least, the mail also contains the page URL where the customer feedback was sent on.
Every feedback now also saves the current device/platform and browser the feedback was sent from. This gives a better view of what kind of customers provide feedback. Together with the export, this gives you the ability to do sorting based on device type on your favourite BI tool
To make sure the customers give valuable feedback, the widget now kindly asks if either a Score or a Message can be filled in. This message has been updated to make it customer-friendly.
if you provide a customer email through the widget meta option, every value that corresponds to an email address defaults to a mail: to link. To make life a bit easier!
You can now filter the feedback based on predefined ranges.
In the following months, the focus lies on the widget and the features surrounding this widget.
Firstly on the roadmap is an easy to embed widget, just like on our homepage. Ready to receive feedback any moment your customers needs to!
Secondly, a great default button is in the workings, ready for any website to integrate into just a script import.
Thirdly plugins & integrations. To simplify receiving feedback, we are looking at making CMS plugins think WordPress / Drupal / Joomla.
Luumy runs on PHP 8 as of today! Livewire / alpine js also has been updated to the latest release. Good practice to stay up to date!
We changed some small things in the backend of the widget to make it future proof. This gives the ability the make a direct embed available soon!
Stay tuned! We hope this update makes receiving customer feedback even more effortless than we already made it to be!