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Installing luumy on your website

Published June 23, 2021 - 3 min read

Step 1

Make sure you are logged in! If you don't have an account, register here. Once you are logged in check that you are in the correct team you want to add the project to.

You can see what team you are in, in the top right.

If you are not in the correct team, you can always create a new one, or switch to the correct one.

Step 2

Press the "create project" button in the top right corner.

After pressing this button a modal will show, inside the modal will be a form through which trough you can create the feedback widget.

Choosing the right name

The "name" in this form is solely used inside the luumy dashboard, it won't be shown to your customers. If you are using the widget as a common way to provide feedback throughout your whole app, call it "General feedback MyAwesomeApp".

Choosing the right question

The "question" in this form is almost as important as choosing the right score type. The question will be shown at the top of your widget, it will be the first line your customer reads when opening the feedback widget. Let's stay with the idea that you are using the feedback widget to receive customer feedback throughout your whole app. Maybe a question like "What's a key feature you are missing?" or a question like "How can MyAwesomeApp make your life even easier?".

Choosing the right score type

As of right now, we support three kinds of score types, emoji, stars, and thumbs up or down.

Emoji

If you want to give the customer to better specify what kind of feedback they want to submit, emoji is the way to go. Since it gives the ability to add emotion to the feedback.

Star

When asking customers/users for a rating "star" is the way to go! If you have a question that refers to a rating, or a recommendation. The star score type fits nicely.

Thumb

When picking a question like "Did you find this blogpost helpful?" a simple thumbs up or thumbs down can say more than a thousand words.

After filling the form press save!

Step 3

After creating the project you will be greeted with a feedback overview. This is still empty... Let's change that by installing the widget inside your website!

Go to the installation tab.

Copy the script tag, and place inside the <head> of your website.

After you have done this add the data-luumy="PROJECT_KEY" attribute to the button you want to use to open the widget.

Step 4

Time to start receiving feedback!

Get insight in your customer's opinions!